XtendBot: 24/7 AI Chatbot & Voice Agent for Customer Engagement

Automate your customer support and never miss a lead. XtendBot (by Xtend.AI) is a powerful AI agent that combines a website chatbot and a voice-based phone agent to handle customer inquiries, bookings, and support 24/7. Designed for small and medium-sized businesses (SMEs), it ensures you capture every opportunity with instant, human-like responses – whether on your website or over the phone.

• Website Chatbot (Text): Engage visitors on your site or WordPress blog with an AI chatbot that answers questions and captures leads in real-time.
• Voice Phone Agent: Impress callers with an AI voice assistant that greets customers, answers FAQs, schedules appointments, and never lets a call go unanswered.
• Seamless Automation: Free up your time and team. XtendBot works around the clock, boosting conversions and enhancing customer satisfaction at a fraction of the cost of human staff.

✅ 24/7 available, ✅ increased conversion, ✅ reduced costs. Turn every chat or call into a chance to grow your business!

AI Solutions for Every Customer Interaction

XtendBot offers two AI-powered solutions in one platform:

• Intelligent Website Chatbot (SaaS & WP Plugin): Easily add our chatbot to your website (or use our WordPress plugin) and start engaging visitors instantly. The bot uses advanced NLP to answer queries, provide info, and guide prospects – all through a friendly chat interface. It works on desktop or mobile web, greeting each visitor and helping them find answers or request services in seconds. You can customize its questions/answers to fit your business and even have it hand off to a human if needed. 82% of consumers say they’d use a chatbot instead of waiting on hold16best.net, so providing this instant help keeps potential customers from bouncing away.
• AI Voice Agent for Phone Calls: Don’t let important calls ring through to voicemail. XtendBot’s voice agent answers incoming calls with a natural, human-like voice, thanks to cutting-edge speech recognition and text-to-speech. It can understand customer requests (in multiple languages/accents) and respond conversationally. Callers can ask about your services, get business info or quotes, schedule an appointment, check an order status, or even initiate a return – all through an automated agent that feels like talking to a real person. With latency under a second and friendly tone, customers won’t even realize an AI is helping them. Customer inquiries are handled in real time, reducing wait times and boosting satisfactionwhippy.ai.

Primary Use Cases and Features

XtendBot is versatile, but here are the core use cases it excels at for service-based businesses:

1. 24/7 Appointment Scheduling & Booking

Have your AI assistant book appointments or consultations for you automatically. Whether it’s a website visitor looking to schedule a demo or a client calling after hours to book a service, XtendBot can handle it. It checks availability (by integrating with your calendar), proposes open slots, and confirms bookings – even sending confirmation emails or texts. This means customers can book a meeting with you anytime, day or night, without waiting for a callback. For example, a busy contractor out on a job can rely on XtendBot’s phone agent to book new client appointments while they work. No more phone tag or lost prospects.

Why it matters: Faster response means higher conversion. If you follow up with a lead within 5 minutes, you are 21× more likely to qualify that lead compared to waiting 30 minutespodium.com. XtendBot’s instant scheduling ensures you always meet that speed-to-lead window – capturing hot leads before they go elsewhere.

2. Instant Answers to FAQs

Tired of repeating the same info? XtendBot instantly answers frequently-asked questions from customers, saving you time. On your website, the chatbot can clarify things like pricing, services offered, coverage areas, business hours, and more. Over the phone, the AI agent can similarly provide quick answers – “Do you service my area?”, “What are your rates?”, “What’s your return policy?” – without putting people on hold. The AI is trained on your business’s knowledge base and policies, so it gives accurate, on-brand responses consistently.

This not only improves customer experience (no waiting until next business day for simple questions), but also qualifies leads – providing the info they need to move forward. 69% of customers appreciate chatbots for quick answersqualified.com, and XtendBot ensures they get exactly that. Plus, your human team can focus on complex inquiries while the AI handles the repetitive FAQs.

3. Order Status, Returns & Support Requests

For e-commerce or service businesses, XtendBot can act as a front-line support agent. It can check order statuses, shipping updates, or account info via integration with your systems. For example, a customer can ask the web chatbot “Where’s my order?” and the bot will pull tracking info to answer. Or a caller can say “I need to reschedule my service” and the AI will update the booking. Common support tasks like initiating a return, resetting a password, or updating an appointment can be fully automated by the bot following predefined workflows.

This means customers get immediate help without waiting for an email response or callback. 80% of routine questions can be answered by botsqualified.com, which frees your staff to tackle the more specialized support cases. Ultimately, XtendBot improves first-contact resolution rates and keeps customers happy with swift self-service options.

4. Lead Capture & Follow-Up

Don’t let website visitors slip away or abandoned calls go unaddressed. XtendBot proactively engages potential leads. On the site, if a visitor is browsing quietly, the chatbot can pop up with a friendly “Hello, can I help you find something or schedule a consult?” This conversational approach can convert passive visitors into leads by prompting them to ask a question or sign up for a quote. The bot can gather their name, contact info, and what they need, then seamlessly pass it to your sales team or even schedule a follow-up call.

For phone calls, if someone calls after hours, the AI agent not only answers but can offer to take a message or schedule a callback. It ensures the lead is captured (e.g. “Can I get your email so our team can send you a quote first thing tomorrow?”). You’ll receive a detailed call transcript or lead form via email/CRM so you can follow up personally. This way, every inquiry turns into a lead in your funnel – no more black holes. Businesses using voice AI have seen 35% more calls answered and engagedsynthflow.ai, translating to more opportunities.

Industry Solutions (High-Value Lead Focus)

XtendBot is especially valuable in industries where each lead is high-value and missed inquiries can mean significant lost revenue. We tailor the AI to industry-specific terminology and use cases. Here are two key sectors that benefit greatly:

Home Improvement & Contractors: Think HVAC companies, plumbers, electricians, roofers, remodelers – if you’re out in the field, you can’t always answer the phone. Unfortunately, 27% of calls to home services businesses go unansweredhousecallpro.com, and each missed call can cost an average of $1,200 in lost revenuehousecallpro.com. XtendBot’s voice agent serves as a virtual receptionist for contractors. It will answer customer calls while you’re on a roof or under a sink, provide basic info (like “Yes, we handle water heater repairs”), and book appointments or take messages. This ensures you never miss a potential job. Clients with urgent needs (leaky pipe at 8pm) get immediate help scheduling a next-morning fix, instead of calling a competitor. By capturing these calls, you not only boost revenue but also project a professional image of always being responsive. (“It’s like having an office assistant who never clocks out,” says one of our beta users in the plumbing business.)

Real Estate & Property Management: For realtors, brokers, and property managers, timely response to inquiries is crucial. A prospective buyer calling about a listing or a tenant interested in a rental expects quick info. XtendBot can serve as an AI leasing agent – answering calls or website chats with details on property listings (bedrooms, price, availability), and even scheduling showings or appointments to talk to an agent. For example, if a buyer sees a house after business hours and calls, the AI can warmly greet them (“Hello, thanks for calling ABC Realty. Are you interested in 123 Maple St?”) and then schedule a property tour or collect their contact for an agent follow-up. This way, realtors capture leads overnight and over weekends. Missed calls in real estate can mean losing a client worth thousands, so our AI ensures every inquiry is engaged. In property management, the voice agent can handle maintenance requests or FAQs for tenants (e.g. “How do I pay rent online?”). The result is fewer missed opportunities and a smoother experience for both prospects and clients.

Other Industries: Any business that values every call or chat can use XtendBot. From medical & dental offices (automating appointment booking and FAQs like office hours) to law firms or consultancies (capturing leads who reach out via website forms or calls), XtendBot can be customized to fit. If your business suffers when calls go to voicemail or when web visitors don’t get quick answers, our AI agent will extend your reach and ensure 24/7 responsiveness.

Why Choose XtendBot? – Key Benefits

Implementing XtendBot delivers tangible benefits for your business:

• Never Miss a Customer (24/7 Availability): XtendBot works round-the-clock, covering nights, weekends, and holidays. Customers can always reach you – which has become the new expectation in the on-demand erared-website-design.co.uk. You’ll capture inquiries even when your office is closed or your team is busy. Being always available not only prevents lost leads, it builds trust and loyalty (in fact, 83% of consumers are more loyal to brands that offer tools to handle requests like appointments or support on their ownqualified.com). In short, an always-on agent means happier customers and no more “sorry we missed your call” situations.
• Boost Lead Conversion & Sales: By responding instantly to prospects on chat or phone, XtendBot keeps potential customers engaged at their peak interest. Quick response = higher conversion. 58% of consumers say waiting on hold frustrates themtidio.com, and many will hang up or leave if not answered fast. Our AI greets them immediately, so they stay. The faster follow-up and proactive engagement (like instant scheduling or answering product questions) help convert more visitors into booked appointments and more callers into paying customers. In lead generation terms, you’re effectively extending your sales team with an automated qualifier that never sleeps. This can dramatically improve your marketing ROI – you spend money to get leads to call or click, and XtendBot makes sure those leads are handled promptly instead of slipping away.
• Reduce Operational Support Costs: Automating repetitive inquiries and routine tasks means you can serve more customers without proportional increases in headcount. Chatbots are estimated to cut customer service costs by up to 30%qualified.com, and voice agents can save staffing for call answering. Instead of hiring an after-hours call center or additional support reps, XtendBot handles the load at a low usage-based cost. This reduces payroll, training, and overhead. Your existing team is also more efficient – they only handle the complex or high-touch interactions, while the AI covers the simple ones. Overall, you can scale your customer support and intake while controlling costs, which is a win-win for growing businesses.
• Consistent, Quality Service: Humans can have off days – missed calls, slow replies, or inconsistent info given to customers. XtendBot delivers perfectly consistent service every time. It greets every user politely, follows your defined script/knowledge base, and never forgets to ask for the contact info or upsell a service when appropriate. This consistency leads to fewer errors (no mis-booked appointments or forgotten follow-ups). And if there are common questions stumping the AI, you can improve its knowledge base continuously. The result is an overall increase in service quality. Customer experience is as important as the product itself – 80% say the experience a company provides is as crucial as its productshousecallpro.com. XtendBot helps ensure that experience is fast, helpful, and professional every time, reinforcing your brand’s reliability.
• Easy Integration & Setup: You don’t need to be a tech giant to leverage XtendBot. Our solution is offered as a simple SaaS – just sign up and configure it through a user-friendly dashboard. The website chatbot can be added by pasting a few lines of code or by installing our one-click WordPress plugin. The voice agent connects to your existing phone line or business number via VoIP integration; we handle the telecom side, so your AI agent answers calls just like a normal line. We also integrate with popular tools – e.g., Google Calendar (for appointment slots), CRM systems (to log leads and interactions), e-commerce platforms (to check orders), etc. Our team will help customize initial FAQs and conversation flows for your industry. In short, deployment is quick and painless – typically our clients go live within days, not months. (And of course, we provide support and AI tuning to ensure everything runs smoothly.)
• Human-Like Conversations: Today’s AI is far from the clunky bots of the past. XtendBot leverages advanced NLP and speech synthesis so that interactions feel natural. The chatbot understands user intent even if phrased in different ways, and can handle small talk or follow-up questions gracefully. The voice agent uses neural text-to-speech voices that sound remarkably human – no monotone robots. It even incorporates polite phrasing and a friendly tone suitable for your business persona. This means customers often feel like they’re chatting with an attentive assistant rather than a machine. By designing conversations carefully (and setting clear limits to avoid any AI “hallucinations” or wrong answers), we ensure the AI stays on-brand and helpful. You get the scalability of automation with the personal touch of a human-like interaction.

Flexible Pricing Plans

We offer transparent, usage-based pricing that scales with your needs. Choose the model that fits your business:

• 💬 Chatbot (Text) Pricing: SaaS subscription based on message volume. Start with a free tier (for a small number of messages monthly) and then pay as you grow. For example, a Starter plan might include 1,000 messages/month, a Business plan 10,000/month, etc., with overage or higher tiers for additional usage. This ensures even small businesses can afford to deploy the chatbot – you’re essentially paying only a few cents per customer interaction. (Custom enterprise plans with unlimited messages are also available.) Pricing is simple: no per-user fees, just a base rate and a volume bundle that can be adjusted anytime. This way, if your site traffic spikes, XtendBot will handle it and you’ll just settle the marginal message cost.
• 📞 Voice Agent Pricing: One-time setup fee + per-minute usage. The setup fee covers the initial configuration of your AI voice agent – including training it on your scripts/knowledge and integrating with your phone system. After that, you’ll pay only for the minutes of calls the AI handles. Rates are very competitive (thanks to our efficient AI backend and affordable telephony): as low as $0.08 per minute of talk timesynthflow.ai, with volume discounts at higher call volumes. To put that in perspective, a 5-minute customer call handled by the AI might cost well under $0.50 – far cheaper than a live receptionist’s time. There are no monthly seat licenses for the voice agent; you can have it active 24/7 and just pay per use. We also include analytics on calls, transcripts, and quality monitoring in the package. (Note: The setup fee varies by complexity, starting as low as a few hundred dollars for a standard setup. Contact us for a quote.)

No long-term contracts – upgrade, downgrade, or cancel anytime. We want to earn your business every month with demonstrable value, not lock you in. Both chatbot and voice agent come with a free trial period (try the chatbot free for 14 days, or test the voice agent with your own number for a limited time) so you can see the results before committing.

Testimonials from Satisfied Users

Don’t just take our word for it. Here’s what small business owners are saying about their experience with XtendBot:

“Since we started using XtendBot, we haven’t missed a single call. Our booking rate went up 30% and customers often compliment the prompt service. It’s like having an extra team member who works 24/7 for us.”
– Jane Smith, Owner, Elite HVAC Services (Home Services Contractor)

“As a real estate agent, I’m juggling clients and calls constantly. XtendBot has been a game-changer – my website chat now captures leads while I’m with other clients, and the AI actually scheduled two property showings for me last weekend while I was off! It’s amazingly easy to use and feels professional.”
– Michael Lee, Realtor, Sunrise Properties (Real Estate)

“We integrated the XtendBot chatbot into our e-commerce site for customer support. In the first month, it handled over 500 inquiries that would have otherwise tied up our staff. Our customer satisfaction on response time is up significantly. The setup was straightforward and the ROI was almost immediate in saved time.”
– Carla Rodriguez, Co-Founder, TrendyHome Online Store (E-commerce/Retail)

These are just a few examples of how XtendBot is helping businesses streamline operations, capture more leads, and delight customers. Your business could be the next success story!

Get Started – Extend Your Business with AI

Ready to extend your customer support and supercharge your lead conversion? Getting started is simple:

• 🖥️ Try the Web Chatbot: Sign up online and deploy the chatbot on your site in minutes. Customize the chat widget to match your branding and define a few FAQ answers – or use our templates to get started quickly.
• 📞 Book a Demo Call: Want to hear the voice agent in action? Book a live demo and we’ll have XtendBot call you! Experience firsthand how it handles a typical customer call. We can even configure it with some of your common questions for a personalized preview.
• 🚀 Free Consultation: Not sure how AI fits into your business? Contact our team for a free strategy call. We’ll discuss your needs and show you exactly how XtendBot can address them, with no obligation.

Don’t let another lead slip through the cracks or another customer wait unanswered. Join the AI revolution in customer service that’s enabling small businesses to punch above their weight. XtendBot gives you enterprise-grade AI capabilities without the enterprise budget.

Contact us today to schedule a demo or start your free trial. Empower your business with XtendBot – your always-on, always-learning AI agent. Let’s extend your reach together!